In 2020 Biodesix partnered with Bio-Rad to fight the COVID-19 pandemic. During this time, they introduced a highly sensitive rapid turn-around PCR test that detects the presence of COVID-19 in patient samples. During this period, they realized shipping with staple carriers like FedEx or UPS wasn’t going to work for them.

We found that shipping through these carriers would take a whole extra day and add a day to our turnaround on our testing time. So we started looking at couriers.

Tanner Bolch, Manager of Test Processing

Switching to Couriers

Unfortunately, their initial courier was not providing quality service. Packages were being mishandled/damaged. Proper procedures weren’t always followed, which led to an unprofessional experience. It was time for a change.

Then we started working with (Dropoff), and we received much better service, hands down. Not only from the management but the drivers too. After experiencing Dropoff, we moved all of our courier services exclusively to (Dropoff).

Tanner Bolch, Manager of Test Processing

Real-Time Tracking

Thanks to Dropoff’s online portal and advanced real-time tracking, the Biodesix team is now more capable of predicting delivery times & preparing correctly. 

So we use the online portal, and I have to say I love it. I love the ability to go out and see when something’s picked up, where a driver might be en route and all those things. We use it in a lot of different ways.

Tanner Bolch, Manager of Test Processing

The Numbers

Since switching to Dropoff, Biodesix has been able to achieve impressive results. 

93%+ On-TIme Delivery Rate and 2000+ Deliveries per Month.

The post Biodesix Moves Exclusively to Dropoff appeared first on Dropoff.

Results

The Beginning

BlackBox Meats is an e-commerce platform that allows meat companies in any market to add their inventory to the BlackBox platform.This platform began in Las Vegas with a partnership with Freedom Meats, a premium meat company whose inventory is utilized by some of the most renowned restaurants and hotels in Las Vegas.

At the time, Freedom meats still did not have an efficient way to offer their premium cuts of meat directly to consumers until they were introduced to BlackBox. The challenge Freedom Meats faced was similar to what many customers face — how can we ensure our product (meats) is delivered in a timely manner?  It was at this point that the BlackBox Meats partnership with Dropoff came to fruition.

With a same-day delivery company they could trust, BlackBox Meats was ready to launch in Las Vegas. That launch was expedited by the number one news story of 2020: COVID-19.

When asked about ensuring the freshness of each delivery, BlackBox Meats operations specialist Terry Makasziw praised the partnership, had this to say: 

“That’s where Dropoff came in, as our partner courier service. It’s critically important that the courier we were going to choose would make sure that the fragile quality of our meat was going to remain in the same prime condition from the time it leaves our building to the time it’s delivered to a customer.” 

The Partnership

COVID-19’s impact expanded to many businesses including BlackBox Meats, who experienced product (meat) shortages as a result of increased demand. This demand was much larger than anticipated. 

The mutual commitment to success by both BlackBox Meats and Dropoff allowed the partnership to flourish.  As Stacey Coxon, an operations manager for BlackBox Meats says, 

“Dropoff was willing to work with us to basically help in any way they could… we were backlogged by about a week and Dropoff truly was 24/7 in helping us get our product to all these people who now were depending on it.” 

Following the initial success of the first launch, BlackBox was able to retain customers from the launch while adding others. In addition, BlackBox Meats launched in Phoenix, Irvine, and Seattle and has plans for additional markets. 

The Key Success Factors

When transporting something time sensitive such as premium meats, the most important factor is ensuring freshness of the product. 

That’s where Dropoff’s professionalism and willingness to adapt came in handy. As BlackBox Meats said, “There is really no one else doing what we do in the country and Dropoff is a huge part of that.” The other factor is the amount of support you have in the rare circumstance when things go wrong. In conjunction with BlackBox Meat’s around the clock customer support team, there is the added benefit of Dropoff’s 24/7 client success team. 

BlackBox’s continued success is due to the consumer demand for premium meats delivered straight to your door. “It’s clear this demand for premium meats you can’t get at the grocery store isn’t going away anytime soon. We can onboard new meat companies in a matter of hours so we are in this for the long haul,” the company said.

Dropoff’s high quality customer experience, live tracking and high on-time delivery percentages enables BlackBox Meats to continue meeting their increased demands. Both companies look forward to the continued partnership and growth.

The post Dropoff Client Success Story: Blackbox Meats appeared first on Dropoff.

Results

The Beginning

Tomlinson’s Feed, a successful local business operated by members of the Click family spanning four generations, is based upon a clear objective: “Do what’s best for our guests and their pets.”

In alignment with this mission to offer the best possible experience to their customers— who increasingly desired more flexibility and convenience — they began looking for an effective way to offer local delivery of their products.

They initially considered undertaking this endeavor by themselves, but quickly realized that successful same-day logistics demands investment in more than just a fleet of delivery vans: It requires powerful software, professional drivers, multi-layered customer support management and a seasoned dispatch team to get things where they need to be in the most efficient way possible.

As a result, in December 2018, Tomlinson’s Feed and Dropoff joined forces.

The Partnership

Tomlinson’s Feed quickly followed with the launch of a brand-new website in January 2019 that allowed their customers for the first time to order products by delivery.

What began without much fanfare with only 16 deliveries placed that month would soon become an extremely popular offering that proved to be a catalyst for skyrocketing business.

That March, Tomlinson’s Feed completed an integration with Dropoff’s API, connecting their new website to our platform and thus allowing their customers to place orders for delivery which are then directly and immediately processed by our operations team.

This integration ended manually-scheduled deliveries by Tomlinson’s Feed employees, which gave them the free capacity to actively drive up utilization of the local delivery option.

Tomlinson’s Feed was able to find a potent competitive advantage by providing free local same-day delivery for all orders above $75, with free delivery as a perk for all automatic-renewal “auto-ship” orders.

This offering in particular has transformed their business, with 45% of all online orders now classified as auto-ship subscriptions. Their resulting order volume ballooned: Tomlinson’s Feed reached almost 500 deliveries in August and more than twice that in subsequent months, leading to a surge in revenue.

The Key Success Factors

A chief component of this partnership’s overwhelming success has been the commitment by both parties to upholding those core principles of trust, quality and delight that earned Tomlinson’s Feed such an outstanding reputation in the first place.

As a true partner, Dropoff has been able to provide and hyper-extend the unparalleled experience that has come to define the Tomlinson’s brand. 
According to Betsy Black, Tomlinson’s Director of e-Commerce, the high standard of professionalism exhibited by Dropoff’s drivers has been a huge part of the results we’ve been able to achieve together.


“They’ve really gone the extra mile. We had an elderly customer who ordered a huge cat tree, and the Dropoff driver not only carried it into her 2nd-story apartment, he carried an old one out to a dumpster for her.”

The COVID-19 Challenge

The unprecedented outbreak of the coronavirus in mid-March of 2020 presented an enormous challenge to retail establishments in general, Tomlinson’s Feed included.

As an essential business that supplies pet products, they made the decision to remain open during the crisis. They quickly experienced a major surge in online orders and home delivery volume – their deliveries quadrupled in the span of 4 days.

Fortunately, as a result of Dropoff’s flexible and responsive Operations Team combined with reputable driver fleet and proprietary logistics platform, scaling up to accommodate the increased demand has been a remarkable success.

Betsy’s collaboration with Dropoff’s Operations Team and the City Manager in Austin has led to a seamless increase in delivery volume.

The post Dropoff Client Success Story: Tomlinson’s Feed appeared first on Dropoff.

Challenge

Physicians demand high-quality products for their patients. Partell Pharmacy meets these specific needs with its quality compounded products and in turn, needs a trusted delivery service to deliver its items to patients reliably and on time. Their customer experience is extremely important and unfortunately, it was hindered by their previous courier.

Pharmacists at Partell Pharmacy lost 8 hours a week calling doctors and patients every other day— sometimes 2-3 times a day— to resolve issues made by their previous courier. The complaints included lost packages and unprofessional drivers who made their customers unhappy. It resulted in redelivering and replacing expensive medications at their cost, causing a significant monetary impact. 

Another downfall they experienced was losing valuable time from their pharmacists because they were allocating several hours a week resolving customer complaints about their previous courier.

Keeping their patients at the forefront of their business, Partell Pharmacy quickly came to the conclusion they needed a new same-day delivery solution.

 Solution

• Specialized healthcare delivery solution with experienced, reliable drivers 
• In-person implementation, making the operation seamless and simple
• Strategic routing that improves efficiencies
• Real-time tracking & data analytics
• Customizable driver actions (ex: email confirmation & signature verification)

Partell Pharmacy researched six different couriers before determining Dropoff was the ideal fit for their needs. What made the decision simple was the fact that Dropoff and its drivers specialize in healthcare delivery and patient experience, utilizing logistics experts who can make the entire experience seamless. 

Starting with implementation, a team from Dropoff’s headquarters in Austin, TX flew out to meet with Partell Pharmacy to learn more about their specific business needs. Dropoff completed a trial week to show how its capabilities worked and to ensure every detail was executed properly. By the end of the trial, Partell Pharmacy was comfortable enough to give Dropoff their full customer base of deliveries. 

Drew Morris, IT Manager at Partell Pharmacy said, “The Dropoff team put significant effort into ensuring the rollout went well, making the operation seamless and simple. They did an excellent job.”

Each day, Dropoff sends as many drivers as needed to complete their daily deliveries—a complete shift from their previous courier who picked up 2-3 times a day, took the deliveries to a sorting facility and routed it back out with 2-3 delivery times per day. Dropoff’s strategic routing immediately improved efficiencies for Partell Pharmacy’s customers and reduced their carbon footprint. 

Every delivery is pre-routed and the driver knows what they’re picking up and are courteous and professional throughout the entire process. Getting a package from A to B is not the only job for drivers for Dropoff. Dropoff acts as an extension of Partell Pharmacy’s brand, treating every delivery with the utmost care because there’s a patient on the other side. 

Additionally, Dropoff equipped Partell Pharmacy with real-time tracking capabilities, data analytics, customizable driver actions, like email confirmations and signature verifications to ensure there are no longer damaged or lost packages.  

Result

For the first time, Partell Pharmacy has complete transparency into each and every delivery they place. By partnering with Dropoff, their days of dealing with couriers losing packages are over. 

Their pharmacists went from resolving an estimated 10-15 issues their previous courier made per week to 0. They also have access to real-time map tracking (which can be shared with their customers) to eliminate lost packages, and a dashboard of analytics that includes their order patterns, driver ratings, and spend with a dedicated account manager to help optimize their delivery process. These capabilities resulted in pharmacists gaining back 8 hours of their time per week to focus on their job.

Additionally, between pharmacists wages, replacing medications, and giving free products to unhappy customers, Partell Pharmacy is saving thousands of dollars per month using Dropoff. 

With several improvements in place, Partell Pharmacy has been able to rebuild positive relationships with their customers and focus on growth for their business. 

“I’m pretty adamant about Dropoff. We’ve never had a lost package and that’s a pretty high testament.”

Looking to learn more about how Dropoff’s same-day delivery solution for healthcare? One of our experts would be happy to help solve your logistics challenges. 

The post Dropoff Partners with Partell Compounding Pharmacy to Reliably Deliver Medication appeared first on Dropoff.

About

Houston-based diagnostic laboratory, Elite Medical Lab, performs a wide variety of laboratory services, including medication monitoring, blood wellness, and allergy testing. Serving physicians and their patients for the past three years, Elite Medical Lab has used proprietary testing to provide a comprehensive analysis. They also pride themselves in supporting their community, working to improve the lives of their patients every day.

Challenge

For Elite Medical Lab, reliability is one of the most important factors when it comes to their medical lab deliveries to its customers. They have a high volume of specimens that are collected from clinics in the Houston area and taken to their lab for testing. Previously, Elite Medical Lab outsourced their medical deliveries to well-known shipping giants but quickly ran into several issues that began to affect patients. They experienced multiple lost shipments and in one case, a specimen delivery was sent to the wrong place. They had no transparency into the whereabouts of their deliveries while they were in transit or contact information of the drivers who were making the deliveries. When these incidents happened, there was no way for Elite Medical Lab to find out what went wrong and quickly resolve the issue, leaving them powerless to meet their client and, ultimately, patient needs.

Elite Medical Lab also faced an increasing demand for their clinical clients to process specimens more quickly and their limited delivery hours were making meeting these quicker turnaround times impossible. Their previous delivery service only operated during the day, causing each specimen delivery to take more than 24-hours to get to and from the lab. In order to speed up their process, they needed to adopt a routing system that would work more efficiently.

It became crucial for Elite Medical Lab to find a trusted logistics partner that could not only help deliver specimens reliably and efficiently but one that would provide full visibility to each delivery. In addition, they needed to gain the trust of their clinical clients by sending out drivers who embodied professionalism on their behalf. With their clinic customers and their patients top of mind, they knew it was time to make a change.

Solution

Elite Medical Lab quickly began researching a robust solution that they hoped would provide real-time tracking visibility and professional drivers. And they also needed to devise a more efficient routing schedule to speed up their business operations. They discovered Dropoff.

Dropoff completely rerouted their operations, customizing medical deliveries to the specific needs of Elite Medical Lab and their clinics. Additionally, Dropoff empowered Elite Medical Lab with complete visibility into each and every delivery. They gained access to real-time tracking capabilities and data analytics to minimize the chance of repeating the problems of the past. They were also impressed with the uninformed, customer-friendly drivers and proactive customer service that they gained. As a result, Elite Medical Lab was able to streamline their operations and better meet clinic and patient needs.

Result

Together, Elite Medical Lab and Dropoff were able to improve the entire logistics process more than expected, decreasing turnaround time by 55% from 2.9 days to 1.3 days. 

Additionally, they were able to eliminate lost shipments since partnering with Dropoff. Sara, the Director of Clinical Operations at Elite Medical Lab said, “Dropoff made our deliveries into a seamless operation and I no longer need to worry that the specimens will be left behind, lost or forgotten.”

To top it off, Dropoff is a true partner to Elite Medical Lab, giving them a personalized experience to their specific needs. When they have questions, the Dropoff team is highly responsive with 24-hour access to customer service. They also have a dedicated account manager who monitors their volume and continuously finds areas for improvement.

“The Dropoff team did a phenomenal job personalizing the experience for us with a lot of follow up.”

To learn more about how Dropoff can help your business streamline its medical deliver process, visit our website.

The post How Dropoff Streamlined Elite Medical Lab’s Medical Deliveries appeared first on Dropoff.

After trying Wagyu beef and learning the benefits for the first time, they were determined to produce it using their own twist. Gregg and Van crossed a Japanese cattle breed of Wagyu bulls and American Black Angus cows to produce densely marbled beef. They continuously worked on enhancing the genetics and feeding programs to achieve optimum marbling, tenderness, and flavor. They also pride themselves on the health benefits Wagyu beef provides consumers. It contains a higher percentage of monounsaturated fats, omega-3 and omega-6 fatty acids, and lower cholesterol.

The time and commitment A Bar N Ranch invests into raising and delivering Wagyu beef in Texas says a lot about the quality. It took seven years to raise the cattle on their 6,000-acre ranch.

It also requires strategic planning to deliver their beef to 50 restaurant locations in Dallas-Fort Worth, Austin, and Houston.   

In the beginning, the three-person A Bar N Ranch team took turns making deliveries, which they found wasn’t a good use of their time. They needed to focus on on-site operations. Finding a delivery service became a priority to A Bar N Ranch, especially as business maintained its growth.

The search for the best courier service commenced. Katie Bolner, a marketing and meat sales associate at A Bar N Ranch said she was looking for a service who could handle perishable items and deliver them to each location within a sensitive time frame.

Another challenge was finding a delivery service who could keep up with their demand. A Bar N Ranch needs their goods delivered on their restaurant clients’ particular schedules. And there are times when restaurants run out of Wagyu beef and need a fresh supply, giving A Bar N Ranch a short amount of time to deliver.

Once they came across Dropoff online, A Bar N Ranch decided to give us a try. Katie said it’s been a wonderful experience, and the flexibility that Dropoff is able to provide their business is most helpful for them.

“The restaurant industry can be unpredictable and fast-paced, so having Dropoff take care of us gives us the opportunity to use our time in much more valuable ways, like running the business,” said Katie.

Are you looking to learn how same-day delivery can help your business succeed? Visit our get started page. 

The post Dropoff Client Spotlight: A Bar N Ranch of Dallas appeared first on Dropoff.

With over 40 years of experience, Steve Hansen, a third-generation Dental Laboratory Technician founded Steve’s Precision Dental to provide dentists with quality restorations for their patients. They’re a full-service lab operating in Nashville with additional satellite locations to better serve more patients. The products they provide include fabricated crowns, bridges, implants, dentures, and partials.

A large component of Steve’s Precision Dentals’ operations is their ability to pick up and deliver restorations to the several dental offices they serve.

When the company first started, they did their own deliveries which they discovered was not easy after running into numerous obstacles. They used their own staff members to deliver their products due to the difficulty of finding part-time drivers to work a few days a week.  And with the handling of sensitive patient information, it was mandatory that their staff members who ran deliveries were HIPPA compliant. This process wasn’t practical for their business. 

In order to solve their delivery pain points, Steve’s Precision Dental looked to Dropoff’s same-day delivery service to provide a solution.

Dropoff was able to make it easy for Steve’s Precision Dental to distribute their restorations to their clients’ offices. Dropoff has extensive experience as a medical courier and works with a wide range of health care companies. Our live map tracking feature allows Steve’s Precision Dental and their clients to view where their deliveries are in real-time. This gives a high level of transparency to where the orders are at all times. And, Dropoff also has background checked, HIPPA compliant, and uniformed drivers who work within their specific delivery parameters to ensure that all deliveries are within their sensitive time windows.

Roxana Sampson, a customer services representative at Steve’s Precision Dental said, “If there is any problem, Dropoff jumps on it ASAP and tries to get the job done to the best of their ability. Dropoff’s customer service has been amazing, and they take out the hassle of hiring part-time drivers, and a fleet of insured vehicles.”

Teaming up with a third-party logistics partner that specializes in same-day delivery can alleviate an enormous burden. Businesses can gain access to a large pool of drivers and vehicles without the extra costs and liabilities of doing it on their own. 

We are honored to work with Steve’s Precision Dental and happy to go the extra mile for them and all our clients. Ensuring deliveries are where they need to be, on time, and in perfect condition is our top priority.

Are you looking to learn how same-day delivery can help your business succeed? Visit our get started page. 

The post Dropoff Client Spotlight: Steve’s Precision Dental Labs of Nashville appeared first on Dropoff.

Once home, Kei continued her baking quest and set out to perfect delectable scones filled with exotic spices and seasonal fruits. She combined her existing organic teas, which she sold at local farmers’ markets, with her scone recipes and launched Sugarbird Sweets. As business started picking up, Kei found her products were selling out quickly with more orders coming in week-by-week. In her peak of growth, she started taking on catering orders.

With the influx of orders, Kei faced challenges with the delivery aspect of her booming business. She no longer had the bandwidth to make deliveries herself, but she also worried that outsourcing deliveries to another party could leave the fate of her delicate scones mishandled or damaged in transit.

Kei tried a number of delivery companies over the years, none of which upheld her high quality standards in line with her brand. Kei created Sugarbird Sweets as an experience-focused brand, rather than it being just about her products. And the deliveries are a critical part of the experience. Factors like carefully handling her products, clean and identifiable vehicles for transportation, and customer-service oriented drivers were critical to Kei. Whether her products are going to people’s homes, catering milestone events like baby showers or weddings, delivering that “wow” factor is essential from the start of one’s experience to the very end. Her delivery options seemed scarce until she came across Dropoff’s same-day delivery service.

Kei said, “We gave it a try and from the get go-go the service was amazing. The pricing is reasonable and the delivery drivers are really exceptional. I am never worried about my orders when they’re in Dropoff’s hands.”

Teaming up with a third-party logistics partner that specializes in last mile delivery can alleviate an enormous burden. Businesses can gain access to a large pool of drivers and vehicles without the extra costs, liabilities, and headaches of doing it on their own. And Dropoff has experience delivering for a variety of companies in the food & grocery industries.

We’re happy to be Sugarbird Sweets’ same-day delivery solution and look forward to helping Kei’s business expand. Contact us today to learn how Dropoff can help your business.

The post Dropoff Client Spotlight: Sugarbird Sweets of Los Angeles appeared first on Dropoff.

Woombikes is a family-owned and operated business that was started by Christian Bezdeka and Marcus Ihlenfeld in Vienna, Austria. Four years ago, Marcus’ brother Mathias opened up a showroom and distribution center in Austin, TX to manage all of their North America sales and operations.

While woombikes are shipped around the world, bikers in Austin now have the opportunity to receive their ‘wheels’ same-day from Dropoff. Previously, customers in Austin had to visit woombikes’ showroom to pick up their purchases, or Mathias was delivering the bikes himself. Now, after the bike is assembled and final quality control is complete, anyone can schedule a flexible same-day delivery in Austin.

Mathias Ihlenfeld, owner of woombikes USA, says using Dropoff has saved them a lot of time and their customers love the convenience. “Dropoff takes the stress out of local deliveries for us, and we know our carefully crafted bikes are in good hands. Our customers are often purchasing bikes for their children’s birthdays, or are simply too busy to come by and pick them up. With Dropoff, we can schedule deliveries any day of the week, and the ability to track everything in real-time is a huge plus.”

Mathias also added that Dropoff’s professionalism is really important to them and aligns with their brand. “Previously, timing the deliveries so accurately was challenging, but Dropoff is always on-time.” Woombikes are a high quality product, and working with a delivery service that has the same standards was important to the company. “The quality of the delivery needs to align with the quality of our products. Parents are often so busy with their kids and we love to help simplify their lives with same-day delivery,” said Mathias.

Woombikes USA has an upCYCLE membership program for when children outgrow their bikes. Instead of paying full price for a new one, members can trade-in their old bikes for larger ones. Woombikes then refunds 40% of the cost of the bike towards the most recent purchase. So, what do they do with the used bikes? Woombikes hosts bike clinics to help children learn how to ride their bikes and get comfortable on their new wheels. They also work with Helping Hand Home in Austin, a non-profit that provides a safe haven for children healing from abuse, neglect, or abandonment. Woombikes donates bikes and helmets to children who are transitioning to a new home.  

Teaming up with a third-party logistics partner that specializes in last mile delivery can alleviate an enormous burden. Businesses can gain access to a large pool of drivers and vehicles without the extra costs, liabilities, and headaches of doing it on their own. And Dropoff has experience delivering for a variety of companies in the retail industry.

We are proud to be woombikes USA’s same-day delivery solution in Austin. Contact us today for more information about how Dropoff can help your business.

The post Dropoff Client Spotlight: woombikes USA of Austin appeared first on Dropoff.

Some facts about TMC:

•  It’s the largest medical complex in the world.
•  TMC serves 10 million patients a year.
• 180,000+ annual surgeries take place at TMC; one begins every three minutes.
• TMC sees 750,000 ER visits per year.
•  TMC delivers one baby every 20 minutes, resulting in approximately 26,280 births per calendar year.
• 13,600+ total heart surgeries have taken place at TMC.

One can only imagine the vast amount of medical supplies that are needed for the largest and one of the most highly renowned medical centers in the world. Not to mention the urgency of the potentially life-saving supplies and equipment doctors and nurses need to serve patients.

Inovatiqa has a large network of suppliers, which allows them to handle domestic emergency orders the same day or the next day. In order to get urgent supplies delivered on time while meeting industry standards, Inovatiqa needed a reliable and professional same-day medical delivery partner for local deliveries.

Related: 9 Signs That You Need a New Medical Delivery Service Provider

Dropoff’s platform makes it easy for Inovatiqa to schedule deliveries online. Once an order is picked up, Dropoff’s live map tracking feature allows Inovatiqa and its customers to view real-time tracking information so they know where the orders are at all times. Electronic signature verification and photo proof of delivery also save time and paper resources for Inovatiqa.

“We always have urgent orders for surgeries and other time-sensitive procedures. Being able to ensure our customers that their orders will arrive on time and in optimal condition is essential in this business,” said Muhammad, the director of operations at Inovatiqa Corporation. “Dropoff’s modern platform makes it tremendously easy to place orders. I also prefer the personal, dedicated experience I get from Dropoff. One of the drivers picks up an order and takes it straight to its destination, unlike other carriers that make multiple stops.”

Dropoff has extensive experience as a medical courier and works with a wide range of healthcare companies on a variety of medical deliveries. Our real-time tracking and signature verifications ensure businesses and their customers are receiving the fastest, safest, and most reliable delivery experience. Dropoff also has branded, temperature-controlled vehicles operated by uniformed drivers. The driver’s photo and contact information are provided to you as soon as your order is assigned.

The post Dropoff Client Spotlight: Inovatiqa of Houston appeared first on Dropoff.